Privacy Policy

Who we are

RS Creative Apps is the brand of Rockstar Music & Productions Ltd, company number 514702406 ("we", "us"). We build and operate consumer apps and websites. For the purposes of data protection law, we are the controller of the personal information described in this policy.

Scope

This policy applies to rockstargroup.net and to the apps, websites and services we operate that link to it (together, the "Services").

Some products have their own privacy policy, for example The Rockstar Method. Where a product has its own policy, that policy applies to the product and this policy applies to everything else.

Information we collect

Information you give us

Messages: your name, email address, topic and message when you use a contact or support form.
Accounts: your name, email address, password (stored only in hashed form), language, settings and progress inside our apps.
Content you add: anything you choose to enter or upload in an app, such as notes, goals or documents.

Information collected automatically

Technical data: IP address, device and browser type, operating system, pages visited and the date and time of each request, recorded in server logs for security and reliability.
App diagnostics: crash reports and performance data that help us fix problems.

Information from others

App stores and payment providers: confirmation of purchases, subscription status and country. We never receive or store your full card number.
Sign-in providers: if you choose to sign in with Apple or Google, we receive the basic profile details you allow them to share.

How we use information

To provide the Services, create and run your account and remember your settings.
To process subscriptions and payments, and to send receipts and service messages.
To answer your messages and support requests.
To keep the Services secure and prevent fraud and abuse.
To understand how the Services are used and to improve them.
To send news or offers, only where you have agreed. You can unsubscribe at any time.
To meet legal, tax and accounting obligations.

We do not use your information to make decisions that have legal or similarly significant effects on you based solely on automated processing.

Legal bases

Where the GDPR or UK GDPR applies, we rely on these legal bases: performing our contract with you; our legitimate interests in running, securing and improving the Services, balanced against your rights; your consent, for example for marketing, which you can withdraw at any time; and compliance with legal obligations.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

We share information only with:

Service providers that work for us, such as hosting, email delivery, payment processing, customer support and analytics, under contracts that limit their use of the data.
Apple and Google, when you buy or subscribe through their app stores, under their own privacy policies.
Authorities or other parties where the law requires it, or to protect the rights, safety and property of our users, the public or us.
A buyer or successor, if a product or the company is reorganised, merged or sold, subject to this policy.

International transfers

We are based in Israel, which the European Commission recognises as providing an adequate level of data protection. Some of our service providers process data in other countries, including the United States. Where required, we use safeguards such as the European Commission's Standard Contractual Clauses.

How long we keep information

Account data: for as long as your account is active, and deleted within 30 days after you delete your account, except where we must keep it longer by law.
Messages and support requests: up to 3 years after we finish handling them, so we can follow up on earlier conversations. Messages connected to a payment dispute or a legal claim are kept until the matter is resolved.
Server logs: up to 90 days, unless needed to investigate a security incident.
Billing and tax records: for the period required by tax law, usually 7 years.

Security

We use encryption in transit (HTTPS), hashed passwords, access controls and regular backups. No method of transmission or storage is completely secure, but we work to protect your information and to respond quickly if something goes wrong.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to receive a copy of it, to object to or restrict certain uses, and to withdraw consent. Residents of California and other US states have the right to know, delete and correct their information and will not be treated differently for using these rights.

To make a request, use our privacy request form. We may need to confirm your identity first, and we reply within 30 days. You can also complain to your local data protection authority; in Israel this is the Privacy Protection Authority.

Children

Some of our products, such as music learning, may be used by young people. We do not knowingly collect personal information from children under 13 (or the age set by local law) without the consent of a parent or guardian. If you believe a child has given us information without that consent, contact us through the privacy request form and we will delete it.

Cookies and similar technologies

This website uses analytics cookies only, and only if you accept them in the cookie banner. We do not use advertising cookies on this website.

Google Analytics 4 (provided by Google): the cookies _ga and _ga_* measure visits and pages viewed, so we can understand how the site is used and improve it. They last up to 2 years. Google Analytics 4 does not store your full IP address.
Your choice: we remember whether you accepted or rejected cookies in your browser's local storage for 12 months, then ask again.

You can change your choice at any time with the Cookie settings link at the bottom of every page. If you withdraw consent, we stop analytics and remove its cookies.

The site also loads fonts from Google Fonts, which means Google receives your IP address when the page loads. This does not set cookies.

Our apps use local storage and similar technologies that they need in order to work, such as keeping you signed in. Where a product uses analytics or marketing cookies, it says so and asks for consent where the law requires it.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new effective date, and where the changes are significant we will tell you in the app or by email.

Contact

For any question about this policy or your information, use our privacy request form or the contact form.

Rockstar Music & Productions Ltd, company number 514702406.